Quality Policy and Achievements
Our Quality Policy
We are dedicated to delivering
effective and efficient IT solution
ON TIME through CONTINUOUS
IMPROVEMENT on our processes,
products and services in order to
achieve:
Maximum efficiency
in operation
Satisfaction of our
customers, shareholders, business
partners and staff
The ISO Certifications Proves Our
Exceptional Quality
As a leading IT
services provider that strongly
believes in quality of service and
customer satisfaction, Automated
Systems (HK) Limited always strives
to deliver top-grade service to meet
its customers' quality requirements.
ASL Infrastructure
and Managed Services Division (IMS)
In August 1999, IMS received the
accreditation of the ISO 9001
certification from the Hong Kong
Quality Assurance Agency (HKQAA),
proving that its quality of service
is in line with the best
international standards. The scope
of certification for IMS' provision
of integrated information technology
services covers:
IT infrastructure
and product support for hardware,
software and network
Customer Services
Response Centre (CSRC) operation
System integration
and consulting services
Data centre
operations
Technical training
and outsourcing of IT personnel
ASL Enterprise Business Solution
Division (EBS)
EBS was also
accredited with ISO 9001
certification in February 2000 and
complied with the additional
requirements of ISO 9000-3:1997
certification scheme. This division
is among the very few IT companies
in Hong Kong who has been certified
by HKQAA according to the standard
of ISO 9000-3:1997, the guideline on
software development. The
certification proves that the
division's quality of work on
software development projects is
recognized to meet the international
standard.
The scope of ISO 9001 certification
for EBS covers the provision of
enterprise business solutions in
information technology project
management, software development,
application maintenance and support
services.
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CMMI® for
Development - Maturity Level 3
In September 2005, EBS attained
Capability Maturity Model
Integration (CMMI) Maturity Level 3
Rating for its systems and software
engineering process in the appraisal
of Standard CMMI Appraisal Method
for Process Improvement (SCAMPI). In
December 2008, EBS division
successfully completed the
reassessment on CMMI by satisfying
all the Process Areas and achieved
Maturity Level 3 in the CMMI® for
Development Version 1.2 (an updated
version announced in 2006). CMMI®
for Development consists of best
practices that address development
and maintenance activities applied
to products and services. Recognized
as the industry best process
improvement model, the CMMI
framework aligns management and
engineering activities to business
objectives, helping organizations to
achieve
increased product and service
quality as well as improved
productivity and ROI.
The achievement of this prestigious
rating has proved EBS continued
effort to pursue higher service
quality and deliver world-class IT
solutions and services to customers
using proven process. With an
organizational institutionalized
process established following the
CMMI disciplines, EBS can ensure
customers that consistent quality
standard is achieved across
different software development
projects. Customers can fully rely
on us to develop and operate systems
with predictable and improved cost,
schedule and quality.
CMMI is a defined best practice
model for developing and improving
organization’s standard processes.
CMMI is defined by the Software
Engineering Institute (SEI) at
Carnegie Mellon University,
USA
and jointly developed by
organizations from industry,
government and SEI which develops
and advocated practices improve all
aspects of IT system and software
engineering. The CMMI project work
is sponsored by the U.S. Department
of Defense.
The continual achievement in CMMI
proves ASL’s commitment in quality
and service improvement and also
demonstrates the company’s dedicated
effort in achieving excellence in
business and quality.
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