 This solution is designed to deliver
support services through an internal
help desk with a combination of
full-featured, enterprise-level
interaction and request management
capabilities of multiple, leading edge
problem resolution technologies. It can
provide the support analyst with
immediate access to the information.
This solution offers maximized call
center efficiency, powerful problem
resolution capabilities and maximum
configurability and flexibility.
Features:
- Supports comprehensive
interaction and request management
- Offers multiple diagnostic
technologies with powerful problem
resolution
- Integrate with network and
systems management, as well as
changes and assets management
- Provides business intelligence
and analysis tools for proactive
decision and end-user empowerment
- Centralizes knowledge with
accumulated analysts' experiences on
problem resolutions
Benefits:
- Improves the operational
efficiency of many service desks and
increases first-call resolution rate
- Empowers IT support groups with
online knowledge access and delivers
consistent customer service
- Manages the complex relationship
between users' problems, network
events, corporate assets and changes
to IT infrastructure
- Enables organizations to offer
better customer satisfaction and
proactive support planning
capabilities
For enquiries, please
contact
us.
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